…the venerable Harvard Business Review has lent credibility to my thesis of ‘stopping’. Here’s an excerpt from their blog post on Listening:
Slow Down. There is a reason that, over the years, you have lost your ability to listen. It feels too passive, like the opposite of action. It’s much faster to move to a decision based on the information you already have. But in doing so, you miss important considerations and sacrifice the opportunity to connect. Understand that as you begin to change your listening style to a more empathetic one, you may often feel inefficient. It takes time to truly hear someone and to replay the essence of their thoughts back them so that both parties are clear on what was said. The payback is dramatic, but it comes over the long run.
Here’s how the article concludes:
Truly empathetic listening requires courage—the willingness to let go of the old habits and embrace new ones that may, at first, feel time-consuming and inefficient. But once acquired, these listening habits are the very skills that turn would-be leaders into true ones.
The article references the fact that one of GE’s four key leadership traits is that of being a “humble listener!” I love that!
The link to the entire HBR blog article written by Ram Charan is under my “Blogroll” on the right-hand side of this page ===>